Returning a product
Not satisfied with your product? Fill in the return form within 14 days after receipt of shipment. After filling in the form you still have 14 days to send it back to us. Your product broke after 14 days? We’re happy to help with repairing,
This is how you send a product back:
- You can return your product very easily by following the following link: click here.
When we have received the product in its original state we will refund the full purchase price to your bank account. We try to refund the money within 3 workdays after receiving the package, sometimes we can’t. You can expect the money within 14 days after you gave the return message. Some products can’t be sent back, check here which items.
Returning of heavy products
Do you want to return the product, but it’s too heavy or too big? No worries, we’ll pick it up at your place. After the online entry of your return we will set a pick-up appointment with you.
Returning multiple products
Do you want to return multiple products? Repeat the return application for every product. Multiple of the same product? Indicate this clearly.
Other ways to send your products
We advise you to use the return form. Next to that you can use the European standard form for withdrawal. You can use this form to cancel the purchase within 14 days..
Questions? This is how you can reach us:
Our customer service is reachable 5 days a week from 09:00 until 18:00 hours.
Or call 030 877 42 71
Our customer service is open from Monday until Friday until 18:00.