Returning your wheels or bike


A bike or wheels are a little bigger than normal packages. That’s why, most of the times, we arrange a pick up. DHL is obliged to accept the package, even at a pick-up point. When your return is signed you’ll receive a label, which you can put on the packages. So the process is the same for bikes and wheels as for the rest. If you have any questions regarding the return of bikes and wheels you can contact the customer support.



Questions? This is how you can reach us:

Our customer service is reachable 5 days a week from 09:00 until 18:00 hours.


Or call +31 (0)30 844 8139

Our customer service is open from Monday until Friday until 18:00.